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August 29, 2012 / Greater New Britain Chamber of Commerce

Chamber member, Jerome Home, recognized for outstanding resident satisfaction

Excellence in Action award recognizes nursing home commitment to quality 

Jerome Home today received My InnerView Excellence in Action award from National Research Corporation. This honor recognizes skilled nursing homes that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database. 

“The most important takeaway regarding the Excellence in Action awards is that the skilled nursing award recipients were first recognized by their own residents and employees through excellent satisfaction survey scores,” said Susan L. Henricks, president and COO of National Research Corporation.

“This also underscores the importance for long term care providers to understand the value of measuring quality over time. This is not only true because of increasing regulatory scrutiny that may impact reimbursement rates in the future, plus the favorable perceptions that hospitals will look for in post-acute partnerships, but the differences that skilled nursing homes are making in the lives of their residents and employees every day. We salute our clients for taking the initiative to measure quality.” 

The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying nursing homes (over 5,000) must have completed a customer or workforce satisfaction survey in 2011.

Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” in terms of the percentage of respondents rating the facility as “excellent.”

Jerome Home has been a part of the New Britain community for 81years. The nursing home specializes in rehabilitation, out-patient physical therapy, residential care home, long-term care and is the home of Arbor Rose; independent living, assisted living and a secured memory care environment. This is the first year Jerome Home has earned this national award.

For more information, call 860-229-3707 or visit our website at www.jeromehome.org. Jerome Home and Arbor Rose are located at 975 Corbin Avenue, New Britain, Connecticut.

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